Refund Policy
đ Refund Policy — SitStayFitzPetCo
Last Updated: March 2026
At SitStayFitzPetCo, we take pride in providing reliable pooper scooper services and effective, compassionate dog training. Because our work requires time, preparation, and reserved scheduling, this Refund Policy outlines when refunds may or may not be issued.
đž 1. General Policy
All sales for services are considered final once booked. Refunds are limited and issued only under specific circumstances outlined below.
đž 2. Dog Training Services
Cancellations & Missed Sessions
• Cancellations made 24 hours or more before a scheduled session may be eligible for a full credit toward a future session.
• Cancellations made less than 24 hours before the session are not eligible for a refund or credit.
• Noâshows are nonârefundable.
Training Programs (Packages)
• Multiâsession programs are sold at a discounted rate and are nonârefundable once the program begins.
• Unused sessions may be transferred to another household dog at our discretion.
• If SitStayFitzPetCo must cancel a program for any reason, unused sessions will be refunded or credited.
Results Disclaimer
Training outcomes depend on consistency, environment, and owner participation. We do not offer refunds based on training results.
đž 3. Pooper Scooper Services
Missed or Inaccessible Yards
If we arrive and cannot safely access your yard (locked gate, loose dog, unsafe conditions), the visit may still be charged and is not eligible for a refund.
Weather Delays
Severe weather may require rescheduling. Weatherârelated delays do not qualify for refunds, but we will make every effort to complete service as soon as conditions allow.
Service Satisfaction
If you are unsatisfied with a scooping visit, notify us within 24 hours, and we will return to reâservice the area at no additional cost. Refunds are not issued for dissatisfaction unless we are unable to correct the issue.
đž 4. Subscription or Recurring Services
Recurring scooping plans may be canceled at any time.
• Services already completed are nonârefundable.
• Prepaid future services may be refunded or credited at our discretion.
đž 5. Emergency or Special Circumstances
We understand life happens. Refund exceptions may be considered for:
• Medical emergencies
• Family emergencies
• Unexpected longâterm changes in pet ownership
These are handled on a caseâbyâcase basis.
đž 6. Services Canceled by SitStayFitzPetCo
If we must cancel a service and cannot reschedule within a reasonable timeframe, you will receive:
• A full refund, or
• A credit toward future services
Your choice.
đž 7. How to Request a Refund or Credit
To request a refund or service credit, contact us at:
SitStayFitzPetCo
Email: [sitstayfitzpetco@gmail.com]
Phone: [267-567-4462]
Please include your name, service date, and reason for the request. We respond promptly and fairly.